Moon Palace The Grand - Cancun

Cancellation policies We have established a detailed cancellation policy to ensure a hassle-free experience and provide flexibility. Please carefully read the following terms and conditions related to the cancellation of your reservation: Cancellations must be made in writing or through our online system. Reservations are non-transferable and the cancellation policy applies only to the reservation holder. In exceptional situations, such as emergencies or unforeseen events, please contact our team to explore alternative solutions. Non-refundable rates Non-refundable rates CANNOT BE CANCELED OR MODIFIED in any way. Flexible rates Free cancellation up to 31 days before arrival. Starting from day 30, if we don´t have any payment or deposit the reservation will be automatically canceled without the option to be reactivated. If the reservation is still needed, it will be necessary to quote and book again, considering the availability and rate at that time, and the full payment to confirm. Cancellation from 0 to 30 days prior to arrival, No Show or any modification, will apply a penalty for 100% of stay. 29/03/2026 - 05/04/2026 24/12/2026 - 02/01/2027 21/03/2027 - 28/03/2027 24/12/2027 - 02/01/2028 Free cancellation up to 16 days before arrival. Starting from day15, if we don´t have any payment or deposit the reservation will be automatically canceled without the option to be reactivated. If the reservation is still needed, it will be necessary to quote and book again, considering the availability and rate at that time, as well as the full payment to confirm. Cancellation from 0 to 15 days prior to arrival, No Show or any modification, will apply a penalty for 50% of stay. 09/03/2026 - 28/03/2026 06/04/2026 - 23/12/2026 03/01/2027 - 20/03/2027 29/03/2027 - 23/12/2027